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Understanding Your Invoices

Managing your invoices is a critical part of keeping your hosting services active and your records organized. At Salama Hosting, every service you subscribe to — whether it's a domain registration, hosting plan, or SSL certificate — generates its own invoice. This guide will help you understand how invoicing works, how to view and pay your invoices, and what to do if you have billing questions.

How Invoicing Works at Salama Hosting

When you purchase or renew any service through Salama Hosting, our billing system automatically generates an invoice for that transaction. Here's what you need to know:

  • Each service has a unique invoice: Domain registrations, hosting subscriptions, SSL certificates, and add-on services are all billed separately for clarity and easy tracking.
  • Invoices are generated automatically: When a service is due for renewal, an invoice is created and sent to your registered email address in advance — typically 14 days before the due date — giving you ample time to make payment.
  • Recurring services renew automatically: If you have active hosting or domain services, the system will generate renewal invoices based on your billing cycle (monthly, quarterly, semi-annually, or annually).

Viewing Your Invoices

You can view all your invoices — past and present — from your Salama Hosting client portal:

  1. Log in to your client area at my.salamahosting.com.
  2. Navigate to Billing → My Invoices from the main menu.
  3. You'll see a list of all invoices with their:
    • Invoice number (e.g., #INV-00234)
    • Date generated
    • Due date
    • Amount
    • Status (Paid, Unpaid, Overdue, Cancelled, or Refunded)

Filtering and Searching Invoices

Use the filter options at the top of the invoices page to narrow results by:

  • Status: View only unpaid, paid, or overdue invoices.
  • Date range: Search invoices generated within a specific period.
  • Service type: Filter by domain, hosting, or other service categories.

Invoice Statuses Explained

Status Meaning
Unpaid The invoice has been generated and is awaiting payment before the due date.
Paid Payment has been received and confirmed. No action required.
Overdue The due date has passed without payment. The associated service may be at risk of suspension.
Cancelled The invoice has been voided — typically due to a duplicate or service cancellation.
Refunded A refund has been processed for this invoice.
Payment Pending Payment has been initiated (e.g., mobile money) but not yet confirmed.

Downloading Invoices as PDF

All invoices can be downloaded as PDF documents for your records, accounting, or tax purposes:

  1. Open the invoice from Billing → My Invoices.
  2. Click the Download PDF button at the top of the invoice page.
  3. The PDF includes:
    • Your name and contact details
    • Salama Hosting billing details
    • Itemized list of services
    • Payment amount and due date
    • Payment status and transaction reference (if paid)

Tip: Download your paid invoices regularly and store them for bookkeeping and tax filing purposes.

Paying an Invoice

When you receive an invoice, you can pay it directly from the client portal:

  1. Go to Billing → My Invoices.
  2. Click on the unpaid invoice you wish to pay.
  3. Select your preferred payment method:
    • MTN Mobile Money
    • Airtel Money
    • Visa / MasterCard
    • Bank Transfer
    • PayPal (on request)
  4. Follow the on-screen instructions to complete the payment.
  5. Once payment is confirmed, the invoice status changes to Paid, and you'll receive a confirmation email.

Payment Confirmation Timelines

Payment Method Typical Confirmation Time
Mobile Money (MTN/Airtel) Instant to 5 minutes
Visa / MasterCard Instant
Bank Transfer 1–3 business days
PayPal Instant to 24 hours

Note: If your payment doesn't reflect within the expected time, contact support with your transaction reference number for manual verification.

Overdue Invoices and Service Suspension

It's important to pay invoices on time to avoid service interruptions:

  • Reminder emails are sent at 14 days, 7 days, 3 days, and 1 day before the due date.
  • First overdue notice is sent the day after the due date.
  • Service suspension may occur 3–7 days after the due date if payment is not received.
  • Service termination may occur 14–30 days after the due date, depending on the service type. Once terminated, data may be permanently deleted.

What Happens When a Service is Suspended?

  • Hosting: Your website goes offline, email stops working, and FTP/database access is disabled.
  • Domains: The domain may enter a redemption period, during which recovery fees apply.
  • SSL Certificates: The certificate remains active until expiry but will not auto-renew.

How to Reactivate a Suspended Service

  1. Log in to your client area.
  2. Pay the overdue invoice(s).
  3. Your service will be automatically reactivated within 15–60 minutes after payment confirmation.
  4. If your service doesn't reactivate automatically, open a support ticket for assistance.

Requesting Invoice Corrections

If you notice an error on an invoice — such as incorrect billing details, wrong amount, or a duplicate charge — contact our billing team:

Please include:

  • Your invoice number
  • A description of the issue
  • Any supporting documentation (e.g., payment receipts, screenshots)

Our billing team typically responds within 24 hours on business days.

Credit Notes and Refunds

In certain cases, Salama Hosting may issue a credit note or refund:

  • Credit notes are applied to your account balance and can be used toward future invoices.
  • Refunds are processed back to your original payment method when applicable.

Refund Policy

  • Refund requests must be made within 7 days of payment for hosting services.
  • Domain registration fees are non-refundable once the domain has been registered.
  • SSL certificate fees may be refundable within 30 days if the certificate has not been issued.

To request a refund, contact billing@salamahosting.com with your invoice number and reason for the request.

Automatic Payment Reminders

Salama Hosting sends automatic email reminders for upcoming and overdue invoices:

When Notification
14 days before due date First renewal reminder
7 days before due date Second reminder
3 days before due date Urgent reminder
1 day before due date Final reminder before due
Due date Invoice now due
1 day overdue First overdue notice
3 days overdue Second overdue notice (suspension warning)
7 days overdue Final overdue notice (termination warning)

Tip: Make sure your email address is up to date in your client profile to receive all billing notifications. Check your spam/junk folder if you're not seeing emails from us.

Frequently Asked Questions About Invoices

Can I pay multiple invoices at once?

Yes. In your client area, you can select multiple unpaid invoices and pay them in a single transaction using the Mass Pay option.

Can I get a consolidated invoice for all my services?

Currently, each service generates its own invoice. If you need a consolidated statement for accounting purposes, contact our billing team and we can provide a summary report.

Why did I receive an invoice I didn't expect?

This usually happens due to automatic renewal. Check the invoice details to see which service is being renewed. If you no longer need the service, you can cancel it from your client area before paying.

How do I update my billing contact information?

Go to My Account → Edit Account Details in your client portal to update your name, email, address, or company information. This will be reflected on future invoices.

Can I change my billing cycle?

Yes. You can request a billing cycle change (e.g., monthly to annually) by contacting support. Changes take effect at the next renewal period.

Need Help?

If you have any questions about your invoices or billing, our team is ready to help: